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Above everything else, we run great hotels. This begins and ends with taking care of our guests. We believe in finding ways to say “Yes” to the requests of our guests, and believe in extending ourselves to provide them with an exceptional experience.
Take care of the staff, give them responsibility, and expect exceptional performance. We believe that mutual trust and mutual respect between all staff are vital for our success We believe that a team member can only perform at a high level if given the responsibility to both identify and solve problems.
Our investors place great trust in us, a trust that carries the obligation to deliver more than an investment return. We owe them transparency on the performance of both our properties and their investments.
We believe that profits and cash flow are like blood and water to a healthy body: They are absolutely essential for life, but they are not the very point of life. We live, work, and play as part of a broader community, and the health of that community is important to us.
We seek to embrace change: actively, intentionally, and continuously looking for opportunities to innovate and improve.
Every member of our executive leadership will hold themselves to the highest ethical and legal standards, without exception, in all that they do.
We strive at every turn to eliminate redundancy and waste, maximizing output from the available and required resources needed to obtain excellence.
The hospitality business is a customer service business. Our guests will always be greeted with a smile, a kind word, and a willingness to help solve their problems
Occasionally, our pursuit of excellence will lead to mistakes. Mistakes made honestly and corrected immediately are the price for this pursuit of excellence.